Frequently Asked Questions
Therapy
Most client sessions are between 1 and 1.5 hours. Some clients may choose to book longer appointments to meet goals more quickly. We operate on a 55 minute hour to help facilitate flow in the office.
As the therapeutic process depends on various factors (such as your current circumstances, goals, the degree of symptoms, etc), it is difficult for us to provide an exact amount of time it will take to meet your goals. For some clients, the process is shorter in term as goals can be achieved quickly, while other clients enjoy using the therapy process for more long term goals and depth-oriented journeys. What we can offer is our commitment to work with you, to make your process as helpful as it can be, in the time that you have.
Numerous studies have demonstrated the effectiveness of telehealth therapy using online video sessions with a variety of mental health concerns (e.g., depression, anxiety, and other disorders). As a result of COVID-19, telehealth sessions have not only become common place, but are preferable for many clients. Bottom line, online video sessions are safe, effective, and comparable in outcomes to face-to-face services.
General
There are several means of communication available for your convenience…
Phone
Kakao Talk etc.
Yes… and more than just able to speak English, our Therapy Team includes native English speakers. They were born, trained, and licensed in Western countries, so, not only can they communicate naturally with you, they will understand your cultural experience in Korea. Our therapists have a wide range of educational and cultural experiences that ensure our clients receive culturally competent services.
Yes, our Therapy Team includes native Korean speakers who can see Korean clients and have a full understanding of Korean culture. Many of our Korean-speaking therapists have been trained and licensed overseas so they have their own cross-cultural and expat experiences in addition to their Korean cultural knowledge.
Each therapist has a different schedule, but appointments can be made during our office hours:
- Mondays: 10am – 6pm
- Tuesdays to Thursdays: 10am – 9pm
- Fridays: 10am – 6pm
- Saturdays: 9am – 6pm
Your time, money, and mental health are three of your most valuable resources and we understand that money can influence your ability to seek help. Investing in yourself is one of the best ways to use both your time and your money. Here at AHS, we have multiple price points ranging from 90,000 to 390,000 won (+10% VAT) per hour for our therapy sessions to ensure that you are able to make that investment towards your mental health, without it being cost prohibitive. You can see each therapist’s hourly rate under their profile.
Invoices and receipts can be provided in English. Our Client Support Staff is bilingual, so our clients can easily communicate their paperwork and billing needs.
Yes, most likely! We offer direct billing as a convenience for our clients, meaning less money out of their pockets and less paperwork headaches. Our staff’s professional qualifications allow clients to receive reimbursement under most insurance plans. While AHS is a preferred provider for insurance companies such as HTH and Tricare, we work in conjunction with many insurance companies from around the world. We do offer direct billing as a convenience for our clients, meaning less money out of their pockets and less paperwork headaches!
We are a preferred provider for many insurers and routinely direct bill the following:
- AETNA
- Afspa
- Blue Cross Blue Shield
- BUPA
- GeoBlue
- Global
- Henner
- Scholars
- Tiecare
- UHCG
Unfortunately, Korean National Health Insurance does not cover counseling services at this time.
Our Seoul office is located in Mapo-gu, right at Gongdeok station (subway lines 5 & 6 and, also on the AREX [airport] line.), on the 25th floor of the Lotte Castle President. Get directions »
Our PyeongTaek office is located near Camp Humphreys, on the 12th floor of the Odyssey Eagle III. Get directions »
We do not prescribe medication nor provide medical or psychiatric services. However, we do have professional relationships with local psychiatrists and doctors, and often (are able to) refer clients for medication and/or consultation on matters outside our scope of work.