Frequently Asked Questions

Therapy

Most client sessions are 55 minutes. In some cases, such as family and couple sessions, the therapist and client may agree to 1.5 hour sessions.

As the therapeutic process depends on various factors (such as your current circumstances, goals, the degree of symptoms, etc), it is difficult for us to provide an exact amount of time it will take to meet your goals. What we can offer is our commitment to work with you, to make your process as helpful as it can be, in the time that you have.

Our dedicated inquiry team is here to help you find the best therapist for you. You may schedule a call, call us at +82-2-749-7915, or email us at [email protected], to set up your initial appointment. 

Numerous studies have demonstrated the effectiveness of telehealth therapy using online video sessions with a variety of mental health concerns (e.g., depression, anxiety, and other disorders). As a result of COVID-19, telehealth sessions have not only become common place, but are preferable for many clients. Bottom line, online video sessions are safe, effective, and comparable in outcomes to face-to-face services.

General

There are several means of communication available for your convenience… 

Email: [email protected]

Phone: +82 2 749 7915

Yes… and more than just able to speak English, our Therapy Team includes native English speakers. They were born, trained, and licensed in Western countries, so, not only can they communicate naturally with you, they will understand your cultural experience in Korea. Our therapists have a wide range of educational and cultural experiences that ensure our clients receive culturally competent services.

Yes, our Therapy Team includes native Korean speakers who can see Korean clients and have a full understanding of Korean culture. Many of our Korean-speaking therapists have been trained and licensed overseas so they have their own cross-cultural and expat experiences in addition to their Korean cultural knowledge.

Our language offerings depend on our staff at the time. Some languages that have been available include French, Portuguese, and Chinese. Contact our office to see if we provide services in your language.
 

We offer a flexible schedule with various hours, including evenings and weekends. Please contact our office to book a session at a time that best suits your availability. 

Your time, money, and mental health are three of your most valuable resources and we understand that money can influence your ability to seek help. Investing in yourself is one of the best ways to use both your time and your money. Here at AHS, we have multiple price points ranging from 110,000 to 390,000 won (+10% VAT) per hour for our therapy sessions to ensure that you are able to make that investment towards your mental health, without it being cost prohibitive. You can see each therapist’s hourly rate under their profile

Invoices and receipts can be provided in English. Our Client Support Staff is bilingual, so our clients can easily communicate their paperwork and billing needs.

Yes, most likely! We offer direct billing as a convenience for our clients, meaning less money out of their pockets and less paperwork headaches. Our staff’s professional qualifications allow clients to receive reimbursement under most insurance plans. While AHS is a preferred provider for insurance companies such as HTH and Tricare, we work in conjunction with many insurance companies from around the world.

We are a preferred provider for many insurers and routinely direct bill the following:

  • AETNA
  • AFSPA (FSBP)
  • Blue Cross Blue Shield
  • BUPA
  • FEP
  • GeoBlue
  • Henner
  • Scholars
  • Tiecare
  • Tricare
  • UHCG

Unfortunately, Korean National Health Insurance does not cover counseling services at this time.

Our Seoul office is located in Mapo-gu, right at Gongdeok station (subway lines 5 & 6 and, also on the AREX [airport] line.), on the 25th floor of the Lotte Castle President. Get directions »

Our PyeongTaek office is located near Camp Humphreys, on the 12th floor of the Odyssey Eagle III. Get directions »

We do not prescribe medication nor provide medical or psychiatric services. However, we do have professional relationships with local psychiatrists and doctors, and often (are able to) refer clients for medication and/or consultation on matters outside our scope of work.

Currently we do not provide crisis intervention, nor have the necessary resources to triage situations involving risk. We refer to community resources to support clients in crisis, or requiring assistance outside of our office hours. At times, we are able to accommodate last minute appointments, but this is contingent on the space available and the severity of the crisis.